Why is multimedia messaging not working in my daughter’s phone? How can I fix it?

My daughter has LG Xenon that is no longer accepting or sending multimedia messages. She told me that AT&T is telling her that the phone has some sort of limitation that is built in to the phone that cannot be fixed. They tried a memory reset but that did not do anything. The Error that pops up is ‘phone command data is full.’ Why is multimedia messaging not working in my daughter’s phone? How can I fix it? I would really appreciate if someone can help. Thanks.

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